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Privacy Policy
This Privacy Policy explains how Britannia Sports collects, uses, shares, and protects your personal information when you visit our website, use our services, or make a purchase.
This policy applies whenever you interact with our website or services.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name
Email address
Telephone number
Delivery address
Billing address
Order Information
Products you purchase
Payment and transaction information
Purchase history
Order preferences
Technical Information
IP address
Browser type
Device information
Cookies and similar technologies
Website usage and interaction data
2. How We Use Your Information
We may use your personal information to:
Process and manage orders, payments, returns, exchanges, and refunds.
Deliver products and provide order tracking information.
Provide customer service and support.
Communicate important information regarding your order.
Improve our website, services, products, and customer experience.
Prevent fraud, misuse, and unauthorised transactions.
Send marketing communications, promotional offers, or product updates where you have provided consent or where otherwise permitted by law.
Comply with our legal and regulatory obligations under applicable UK data protection legislation.
3. Lawful Basis for Processing
We process personal information only where we have a valid lawful basis, which may include:
Performance of a contract, such as processing and delivering your order.
Compliance with a legal obligation.
Our legitimate business interests, provided that these interests do not override your rights and freedoms.
Your consent, where consent is required.
4. Sharing Personal Information
We do not sell or rent your personal information.
We may share information with trusted service providers where necessary to operate our business and provide our services, including:
Payment service providers
Delivery and logistics partners
Website hosting and IT service providers
Customer service providers
Analytics, advertising, and marketing service providers
Professional advisers and relevant public authorities where required by law
Service providers are expected to handle personal information securely, confidentially, and in accordance with applicable data protection requirements.
5. International Data Transfers
Some of our service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place as required by applicable UK data protection legislation.
6. Data Security
We use appropriate technical and organisational security measures to protect personal information against unauthorised access, alteration, disclosure, loss, destruction, or misuse.
However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, resolving disputes, preventing fraud, and complying with legal, tax, and accounting obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
8. Your Data Protection Rights
Subject to applicable UK data protection legislation and certain legal exceptions, you may have the right to:
Be informed about how your personal information is collected and used.
Request access to the personal information we hold about you.
Request the correction of inaccurate or incomplete information.
Request the deletion of your personal information in certain circumstances.
Request that the processing of your information be restricted.
Object to certain uses of your personal information.
Request a portable copy of certain personal information.
Withdraw your consent where processing is based on consent.
Raise a concern or complaint with the UK Information Commissioner’s Office.
To exercise your rights, please contact us at:
We may request information to confirm your identity before completing your request.
9. Cookies
We use cookies and similar technologies to:
Operate and improve the functionality of our website.
Remember your preferences and shopping basket.
Analyse website traffic and usage patterns.
Personalise the customer experience.
Measure and improve marketing and advertising.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
10. Marketing Communications
Where permitted, we may send you information about products, promotions, and special offers.
You may withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.
11. Third-Party Links
Our website may contain links to third-party websites or services.
Britannia Sports is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal obligations.
The latest version will always be made available on this page.
13. Contact Us
For questions about this Privacy Policy, how we process your personal information, or to exercise your data protection rights, please contact us: